How to reset devices

From our blog

HWg wins TruePath Cool Tools Award 2017

03/09/2017 - 08:22

HWg wins TruePath Cool Tools Award 2017

SNMPv3 support is here!

05/19/2015 - 19:25

The SNMP v3 is now supported in all the Poseidon2 units. This is a major update that brings many advantages and improvements. The following text will explain...

Factory default reset is used for the following reasons: when a password is forgotten, the IP access filter is blocking access to the device interface or if a customer wants to have the device in factory default after tests or for sale to the customer. In the case where the device is accessible we can execute reset via WWW interface (HWg-Ares via AresConf). In other cases we have different options as follows in this Application note

Horizontal menu

Support

If you can connect to a device via the Web interface, you will find the Default tab on the System tab or Reset to Default, Load default, etc.

Using HWg Config (HWg-SMS-GW3, HWg-SH4, HWg-STE, HWg-STE PoE, HWg-STE Push, HWg-STE Push PoE, HWg-STE Plus, HWg-STE Plus PoE, STE2, IP Watchdog2 Lite, IP Watchdog2 Industrial)

With HWg-Config, you can reset the device only 60 seconds after switching it on / restarting. Out of this time, the reset option is inactive. Disconnect the power-reset device and reconnect it.
Open HWg Config and search for the device (the flag that the device can be reset is retrieved only when accessed, so if you search for a device before restarting, the option remains inactive)
Click on the device and open the details in the setting. Press the Load to Default button

Select the device you want to reset and right-click to open the context menu. Select Load to Default

Using the DIP switch (Poseidon, Poseidon2 and Damocles2)

Disconnect the power-reset device and reconnect it.
Within the 30s after reconnecting, change the DIP 1 - Setup status to 6 times (3 times by turning it on and off).

Using the DIP switch (IP WatchDog Lite, IP WatchDog HWg-WR02a)

Disconnect the power-reset device and reconnect it.
Within the 30s after reconnecting, change the DIP 1 - Setup status to 6 times (3 times by turning it on and off).